Terms & Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Save H2O (“we,” “us” or “our”), concerning your access to and use of the https://save-h2o.ie website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

By booking our services, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions.

2. Service Expectations and Conditions

• Access: We require adequate space to perform our services safely. Please ensure your vehicle is parked in a safe, accessible location. If we cannot safely access your vehicle upon arrival, the booking may be subject to cancellation.
• Vehicle Condition: We request that you remove all personal belongings, money, and significant items from your vehicle prior to our arrival. We will not be held responsible for any lost or misplaced items.
• Heavily Soiled Vehicles: Vehicles subject to extreme pet hair, mold, vomit, or heavy soiling may incur an additional surcharge to cover the extra time and materials required. Our valeter will agree on any price changes with you before commencing work.

3. Bookings and Cancellations

We appreciate that plans change. If you need to cancel or modify your booking, we ask for at least 24 hours notice. You can modify or cancel your booking using the "Modify / Cancel" tab on our Bookings page.

• Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee or forfeiture of your deposit.
• No Shows: If we arrive at the location and the vehicle is not present or accessible, the booking will be marked as a No Show and full payment may still be required.

4. Payments and Refunds

We accept cash upon completion of service, or secure online bank transfers prior to the service. All bank transfers must be verified via WhatsApp receipt before the service commences.

If you are not entirely satisfied with our service, please inform our valeter before they leave the premises so we can rectify any issues immediately. Refunds for completed services are issued solely at the discretion of management.

5. Liability and Damages

We use industry-standard techniques and professional products to safely wash and detail your vehicle. However, Save H2O cannot be held liable for any pre-existing damage, including but not limited to loose paint, deep scratches, pre-existing dents, or faulty electronics that may become more visible after cleaning.

By allowing us to clean your vehicle, you acknowledge that Save H2O is not responsible for repairing pre-existing wear and tear.

6. Contact Us

In order to resolve a complaint regarding the Site or Services, or to receive further information, please contact us at: info@save-h2o.com.